About Culture Intelligence
We are a team of highly dedicated people with a purpose to radically improve how people work together.
The Culture Intelligence SaaS platform empowers leaders to digitize, optimize and activate their culture to impact business performance and growth.
Most people are aware that corporate culture is essential to success, but they lack the tools necessary to measure and develop it in a meaningful and consistent way throughout the whole organization.
Our methodology generates accurate measures of the values and culture in an organization. These insights create the basis for decision-making, leadership and culture development.
Head of Customer Success, Culture Intelligence
We are aiming to reach new levels and search for someone with experience in the Customer Success or consultancy role, and scaling B2B SaaS with a track record of driving customer development and growth to commercial success.
We offer a key role in a growth-driven organization within the rapidly evolving PeopleTech space in which we aim to be a significant player inside and outside Norway.
What we offer
- An A-layer of an ecosystem with high quality partners, customers, advisory board and investors
- A unique opportunity to develop you and your career together with some of Norway’s best experts in the space of organizational culture, human capital and value systems
- World-class tech stack and tools to support you in your daily work
- Relevant compensation package including stock options
- Very nice location at Tjuvholmen allé 3, and workplace WeWork
Who we think you are
- Highly skilled and accomplished Customer Success/consultant profile
- Customer Centric
- strong team player
- understands that internal alignment is the key to success.
- Eager to win as a team and enable others to reach their objectives.
- Experience from B2B SaaS industry
- Operating in a new, co-creating, insightful yet accountable way (our values)
- Excellent written and verbal communication (Fluently Norwegian and English) and presentation skills.
The Head of Customer Success objectives are:
- Utilizing the Culture Intelligence Platform, and advisory services, assisting customers with onboarding drives sales, increase revenue, and ensures high retention rates numbers.
- Provide customers with a clear perspective, support, guidance, and knowledge resources.
- Upselling services with superior customer experiences and support.
- Take ownership of training, onboarding and development of new and existing customers, as well as partners, in close collaboration with the partner responsible and the advisory team.
- Developing new and existing customer by implementing training courses and educational materials from advisory team.
- Ensure high usage and engagement of the product platform and our services.
- Eliminate risk by performing the right activities in order to minimize churn.
- Collaborate with product development, sales, support and marketing in order to provide added value to the Culture Intelligence customer base.