Version 1.2, March 2026
These general terms of service contain important information about the Customer's and User's legal rights and obligations. To make the Terms easier to understand, brief explanations have been included at the top of each section. These explanations have no legal effect and are only intended to help the Customer and Users better understand the Terms. If there is a conflict between the explanations and the text below, it is the text that applies.
These general terms of service (the "Terms") apply to Services provided by Culture Intelligence AS (the "Provider").
Definitions are used to make the Terms easier to read and understand.
The following definitions apply to these Terms:
"Acceptance": the Customer's written response (by way of email, formal purchase order or other form of writing) accepting the terms of an Offer.
"Business Day": days which are not weekends or public holidays in Norway.
"Customer": the legal entity which will use the Services and is registered as a Customer by way of Subscription or Offer.
"Domain": all domains registered in the Provider's name from time to time (and their subdomains), currently Culturengine.no, Cultureintelligence.io, Culture-intelligence.com, and all subdomains of each of these.
"Normal Business Hours": 09:00–16:00 CET on a Business Day.
"Offer": a written offer to provide Services issued by the Provider to the Customer.
"Platform": the Provider's SaaS solution with surveys, analytics, reporting, AI-assisted tools and content repository functionality that the Customer has been granted access to according to these Terms.
"Related Parties": employees, board members, shareholders, consultants, subcontractors or suppliers of the Provider or other companies within the same group as the Provider.
"Services": access to the Platform by way of Subscription, certification and training, support, AI-assisted tools and features, and other advisory services provided by the Provider to the Customer as described in the Offer. The Services include the Provider's intellectual property concept with values matrix, mindset structure, definitions, survey structure, AI assistant functionality, actions library and related content.
"Site": www.cultureintelligence.io or any other Domain where the Customer and Users access the Services.
"Subscription": the Customer's subscription to the Services, which includes confirmation of the Users who are authorised to use the Services on behalf of and for the benefit of the Customer.
"Subscription Period": the period defined in these Terms, or as otherwise specified in the Offer.
"User(s)": the individual(s) who are authorised to access the Site and use the Services on behalf of, and for the benefit of, the Customer.
"VAT": value added tax.
Services can only be used by Customers, and persons on behalf of the Customer, who have the necessary authorisation to commit the Customer to the legally binding obligations contained in these Terms.
Services can only be used by Customers, and persons acting on behalf of the Customer, who have the necessary authorisation to commit the Customer to the legally binding obligations contained in these Terms. The Services must only be used for the Customer and not resold or transferred in any way. The Customer has one user ID that assigns and removes access for Customer Users.
The Services are offered to legal entities and not individuals. No consumer protection is available to the Customer or any User.
The person who approves and completes the Subscription is committing the Customer to a legally binding obligation and therefore confirms and guarantees that they are 18 years or older, are of sound mind and have all necessary authorisation to sign for and use the Services on behalf of the Customer.
By using the Platform and the Services, each User confirms and guarantees that they are 18 years or older, are of sound mind and have all necessary authorisation to use the Services in the Customer's business.
The Services may only be used by the Customer for internal purposes and neither the Customer nor any User is entitled to sell, distribute, assign, transfer, license or otherwise commercially exploit all or any part of the Services.
The Customer is given one user ID that has the privilege to grant other Users access to the Platform and customer data as the Customer deems necessary. This User is also responsible for removing access for Users who no longer require access to the Platform.
The Terms apply to all Services, and from time to time there will be changes to the Terms. The Customer is responsible for familiarising itself with the Terms that apply to the Services at all times.
The Terms apply to all Services. By accessing the Site and/or using the Services, the Customer and each User automatically agrees to the Terms. The Customer's authorised representative and each User should read these Terms carefully before using the Services as they create a legally binding agreement between the Customer and the Provider and impose binding obligations on each User.
The Provider has unrestricted discretion to change the Terms from time to time. If the Terms are changed, updated Terms will be made available on the Site and notification will be given in the form of changing the date of the Terms. Where changes are considered by the Provider to be of such importance that the Customer and User should be specifically notified, the Provider will, in addition to changing the date, send a separate written notice to the Customer's nominated representative.
Continued use of the Services after changes have been made will confirm acceptance by the Customer of the changed Terms, unless the Customer has sent written notice that it does not accept the new Terms within one month of the Provider making the change. If the Provider and the Customer fail to reach agreement on the applicable Terms within 14 days of receipt of the Customer's written notice, the Customer and all Users must immediately stop using the Services, which will be considered a cancellation. In this event, the Refund Policy set out in these Terms will apply.
Users are encouraged to check the Terms regularly to understand the Terms that apply to the Services.
Prices will be specified in the Offer received from the Provider and VAT will be added if applicable.
The price for the Services will be stated in the Offer. By sending an Acceptance, the Customer agrees to the terms of the Offer. The Provider will issue an invoice for the Services, which will be due for payment on the terms set out in the Offer.
Prices in the Offer are provided exclusive of VAT, which will be added to the invoiced price if applicable.
The standard subscription period is 12 months with automatic renewal if not terminated three months prior to the expiration date.
The standard Subscription Period is 12 months, unless otherwise stated in the Offer.
The Subscription will automatically be renewed for a new Subscription Period on the same terms unless either party gives written non-renewal notice to the other party three (3) months prior to the expiration of a Subscription Period.
The Provider may terminate the Subscription at any time with immediate effect if the Provider suspects that there has been a breach of these Terms.
The Services are not provided with any form of guarantee or warranty. The Customer and its Users are responsible for deciding whether the Services are appropriate for their needs.
The Services and the Platform are made available "as is" without any warranty of any kind, either express or implied, including but not limited to implied warranties about the Service's features, fitness for any particular purpose, merchantability, or whether it constitutes an infringement of the rights of others, or any guarantee as to its performance.
Our aim is to maintain 98% uptime on the Platform. However, technical platforms face challenges from time to time.
Without limiting the generality of the foregoing, the Provider makes no warranty or representation:
The Provider does not guarantee that the Services will be error free or that access will be continuous or uninterrupted. The Services may from time to time be completely or partially unavailable due to circumstances both within and outside the control of the Provider, such as routine maintenance or downtime on third-party software services. Where practicable, the Provider will endeavour to provide advance information about such restrictions.
By using the Services, the Customer and each User understands that any content downloaded from or otherwise obtained through the Platform will be at their own risk. The Provider has no liability for interruptions, unavailability, errors, omissions or harmful components affecting the Services.
The Customer is only granted a right of use. The Provider owns the Domains, the Site, the Platform and the Services and all related intellectual property rights.
By using the Services, the Customer and its Users are granted a limited, non-exclusive, non-transferable right to use and/or access the Platform, the Site and the Services in accordance with these Terms. Nothing in these Terms shall be construed as a transfer of any intellectual property rights, or any part thereof, to the Customer.
All rights not expressly granted to a Customer under these Terms are reserved by the Provider.
The Site, Domain, Platform and Services are protected by applicable copyright laws in Norway. No Customer or User may copy, reproduce or distribute the Platform or the Services in any manner or medium, in whole or in part. The Provider's trademarks, names, logo and other characteristics may not be used in connection with any other product or service without the Provider's written consent.
The Provider has and will retain full right, title and interest in and to the Site, the Platform, the Services and the Domains and all content on them, including without limitation source codes, all copyrights, trademarks, trade secrets, trade names, proprietary rights and patents whether registered or not and all applications thereof.
The Customer is responsible for ensuring that all Users who access and use the Site, the Domain, the Platform and/or the Services do so in accordance with all applicable laws, rules and regulations. Neither the Customer nor any User may:
Some of the restrictions above may be waived in writing by the Provider, in its absolute discretion, where necessary to facilitate support for the Customer from a certified partner of the Provider.
Unauthorised use of the Services or any breach of the Terms by the Customer or any User will entitle the Provider to terminate the rights granted to the Customer, in addition to its rights at law. All illegal use will be reported to the appropriate authorities.
Refunds will be made for errors associated with payment but not for Services that have been used.
If a Customer believes that there has been an error in payment, they should immediately contact Customer Support at post@cultureintelligence.io. No refund will be given for any Services already used.
Where Services are cancelled due to lack of agreement on new Terms (see Section 2 above), the Provider will refund any fee paid for Services for the remaining deliverables and/or period of the Subscription Period.
The Provider and Related Parties are not liable for any claim arising out of use of the Services. The Customer may be liable to compensate the Provider if any claim is made against it as a result of use of the Services or failure to comply with the Terms.
None of the Provider and any Related Party accepts any liability for the Customer's use of the Site, Platform or Services in its business. Should any claim be made against the Provider by any of the Customer's employees, directors, officers or other third parties in respect of the Customer's use of the Site, Platform or Services, the Customer agrees unconditionally and irrevocably to indemnify and hold harmless the Provider and any Related Parties for any and all claims, losses, damages, judgments, fines, litigation costs and legal fees relating to any and all third-party legal proceedings, including actions by government authorities.
Purchase "as is" means that the Customer has no right to cancel the purchase other than as explicitly regulated in these Terms, or claim compensation. In any case, the Provider's liability will be limited to what the Customer paid for the Services over a defined period.
The Provider and its Related Parties will not be responsible for the following:
whether based on warranty, contract, negligence or other legal theory, and whether or not the Provider has been notified of the possibility of such loss.
The Provider's total liability arising out of or relating to these Terms is limited to 100% of the fees paid by the Customer to use the Services in the three (3) month period before the claim arises.
The Provider's privacy statement regulates how personal data is processed.
By using the Services, Users and the Customer consent to receiving electronic communications from the Provider related to their use of the Platform and Services. These communications may be delivered through the Services, via email or SMS, or by posting messages on the Site.
In order to perform our services, we process Customer and User personal data. By using the Services, Users and the Customer agree to the Provider's Privacy Policy, which is available at: cultureintelligence.io/en/security-hub/privacy-policy.
If any Customer or User has a concern about how personal data is processed by the Provider, a complaint can be filed with the Norwegian Data Protection Authority (Datatilsynet) at postkasse@datatilsynet.no, tel. +47 22 39 69 00.
The Provider may use the services of other companies to provide the Services to Customers and Users.
The Provider may at any time delegate or sub-contract all or any part of the Services to any other company with no obligation to give notice to any Customers or Users, provided they comply with these Terms.
Help is available for Customers who experience problems with the Services.
The Provider wants all customers to be satisfied with the Service. Users are encouraged to read the frequently asked questions on the Site or contact the Provider directly at post@cultureintelligence.io. A Learning Lab with in-depth material for the CI concept, and step-by-step user manuals and videos, is also available on the Site.
The Provider's normal response time to a support case is one Business Day but may take longer if the case is raised outside Normal Business Hours.
If there is a dispute about the Terms, Norwegian law will apply to interpret them and if an amicable resolution is not achieved, the Norwegian courts will decide how to resolve it.
Norwegian law applies to these Terms.
The Provider and a Customer shall endeavour to resolve any conflicts or disagreements through negotiation. If they cannot resolve the matter within 60 days, it is agreed that the courts of Norway shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with the Service, with venue at Oslo District Court.
If there is a dispute about the Terms and they have been translated, the English language version applies.
These Terms were originally written in English. We may translate these Terms into other languages. In the event of a conflict between a translated version and the English version, the English version will prevail.
Culture Intelligence AS Munkedamsveien 45, 0250 Oslo, Norway post@cultureintelligence.io | +47 951 23 558
Version 1.2, March 2026
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